Qualfon Data Services Group, LLC

Call Center Specialist

ID 2025-38094
Category
Customer Service/Support
Location : Address
13700 Oakland Avenue
Posting Location : City
Highland Park
Posting Location : State/Province
MI
Posting Location : Country
US
Location : Postal Code
48203
Position Type
Full-Time
Remote
No

Overview

Job description

Dialog Direct, a Qualfon company, is seeking experienced Call Center Professionals who aspire to obtain an Insurance License (Personal Lines or Property & Casualty). This seasonal opportunity is part of our esteemed Pre-Licensing Training Program. Participants will receive compensation at a rate of $18 per hour during the Pre-Licensing training period. Upon successful completion of the program and passing the State Exam, candidates will be offered a full-time position as a Licensed Insurance Professional, with a pay rate of $23.50 per hour. The role is customer service focused.

 

Training Hours – 9am-6pm EST Monday-Friday

Production Hours – 7am– 11pm Monday – Friday & 9am – 9pm on Saturdays

This position is located onsite at our Headquarters in Highland Park, MI.

 

Our Mission:

Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

  • Further your education and earn a college degree through our Qualfon University scholarship program
  • FREE access to personal and professional support through the Qualfon Care Coaches’ program
  • Medical, dental benefits, vision, and life & accident insurance for full-time employees
  • Competitive wages
  • Opportunities to earn additional income through incentives
  • Paid time off for full-time employees
  • Onsite gym and cafeteria
  • We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
  • Qualfon/Dialog Direct is dedicated to ensuring all team members have Fun@Work!

Responsibilities

What you will be doing

  • Complete an onsite Pre-Licensing Training program and then pass a state insurance exam

Once Licensed, you will be responsible for the following:

  • Field inbound communication (phone, email, chat, social media, etc) from our client’s members regarding their insurance needs. No cold calling.
  • Utilize knowledge of personal lines insurance help members with quotes, new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes.
  • Begin by thoroughly understanding the customer's need. This may involve asking clarifying questions to gather more information. Utilize resources to conduct research and present the customer with a resolution.
  • Understand members’ life events that may offer sales cues
  • Correspond with customers, clients, insurance carriers and internal sources to provide coverage information and policy recommendations
  • Responsible for execution of various client service transactions including policy endorsements, certificates, binders, cancellations or other tasks
  • Complete carrier certifications to receive “Ready to Sell Status” for several insurance providers
  • Adhere to performance metrics and quality standards
  • Our Representatives are experts in recommending excellent solutions and proactively creating a relationship for additional sales

Qualifications

Required Skills:

  • Minimum 1 year of contact center experience required
  • Previous experience as a Licensed Agent (Life/Health/Personal Lines/Property & Casualty/etc) preferred but not required
  • High School diploma or GED required; college degree preferred
  • Once licensed, must be able to work an assigned 40 hour a week schedule between the hours of 7am-11pm Monday-Friday and 9am-9pm Saturday
  • Veterans and their family members are encouraged to apply
  • Strong written and verbal communication skills
  • Professional, articulate voice and listening skills
  • Maintain member privacy
  • Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
  • Computer savvy and can resolve minor technical issues with minimal assistance
  • Typing 25 words per minute with 90% accuracy
  • Ability to critically think through situations and solutions
  • Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
  • Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
  • At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

Pay Range

USD $18.00 - USD $23.50 /Hr.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.