Our Qualfon Mission:

Qualfon’s mission is to help as many people as possible pursue their total vocations as individuals and as members of society—by creating an ever-growing number of job opportunities. Everything we do at Qualfon is rooted in a deep sense of meaning and purpose: to be the best and improve the lives of each person we encounter.

What We Offer

• All team members can further their education and earn a college degree through Qualfon University
• Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values
• Team members have FREE access to personal and professional support through our care coaches.
• Set schedules majority of shifts are 40 hours per week.
• Medical, dental benefits, vision, and life & accident insurance for full-time employees
• Paid Time Off (PTO)

• Respond to inbound calls from Florida Medicaid providers and address inquiries promptly.
• Document interactions in the database and route calls to the appropriate teams.
• Maintain professionalism in a high-volume call center environment.
• Answers telephone and respond to basic customer questions and/or forwards to appropriate personnel and provides consultancy utilizing knowledge and expertise on insurance and healthcare.
• Ensure service level agreements (SLAs) are met.
• Update account histories with call results and proper documentation.
• Collaborate with team members and management on customer service issues.
• Recommend improvements to procedures and workflows.

Perform other duties as assigned.

• Ability to type and talk simultaneously while navigating multiple screens.  
• Must maintain confidentiality and adhere to HIPAA regulations.  
• High School Diploma or equivalent required.  
• Preferred: 2+ years of customer service experience.  
• Experience in a metric-driven environment.  
• Strong customer service skills with effective written and verbal communication.  
• Proficient in PC use and basic Microsoft Office.
• 100% attendance during training.

Work at Home Requirements:

• High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet.
• Upload speed of 5 Mbps; Download speed of 50 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms.
• All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.
• Qualfon will provide all or some of the equipment needed based on the employees' request.

Additional Requirements:

• You must reside in the state of Florida

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/

Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contact qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations.