Our Qualfon Mission:

Qualfon’s mission is to help as many people as possible pursue their total vocations as individuals and as members of society—by creating an ever-growing number of job opportunities. Everything we do at Qualfon is rooted in a deep sense of meaning and purpose: to be the best and improve the lives of each person we encounter.

What We Offer

• All team members can further their education and earn a college degree through Qualfon University
• Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values
• Team members have FREE access to personal and professional support through our care coaches.
• Set schedules majority of shifts are 40 hours per week.
• Hourly Pay $12.00/Hour
• Medical, dental benefits, vision, and life & accident insurance for full-time employees
• Paid Time Off (PTO)

Qualfon is hiring immediately for Bilingual Customer Service Professionals, who are fluent in both English and Spanish, to work from home (100% remote) fielding inbound calls from our customers providing support for phone services and facilitating the addition of funds to inmate accounts. This role is crucial in helping families stay connected and ensuring the smooth management of inmate financial needs. Our Customer Service Representatives will have virtual paid training from their home.

What you will be doing

• Respond to inquiries via inbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner.
• Forwarding specific inquiries as directed for priority resolution
• Documenting each encounter/resolution in the computer tracking system
• Strong capacity to retain information
• Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.
• Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
• At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

What skills you will need

• One-year previous call center
• Strong communication skills in both English and Spanish, both verbal and written.
• Ability to attend 100% classroom training program
• Passion to meet or exceed performance goals
• Working in a time-sensitive environment
• Computer savvy and can resolve minor technical issues with minimal assistance​

Work at Home Requirements:

• Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible
• Operation system – Windows 11
• Webcam-Video available
• The computer must have at least 8GB of RAM and a Processor speed – i3 4th generation or better
• High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
• Upload speed of 3Mbps; Download speed of 10 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss
• Latency under 100ms
• USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
• All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.
• 2nd computer monitor required.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/

Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contact qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations.