The onsite Person Office (HR) Manager leads the Person Office (HR) department in Highland Park. This role acts as the sites “Mentor, Manager, and Messenger” to leadership and employees and will serve as the primary business partner, trusted collaborator, and advisor for in the areas of employee relations, change management, performance management, engagement and retention. Actively consults and provides strategic HR solutions and ensures that programs, practices, and day-to-day operations align to the established policies and standards. This role requires 3-4 years of progressive experience in Human Resources, preferably across multiple disciplines, and the ability to work on-site supporting high-volume call center, corporate departments, distribution, fulfillment, and printing facilities.  Previous experience supporting leave management (FMLA/ADA etc.), policy adherence, conflict resolution, and the ability to successfully communicate across various levels within the organization.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

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• Proactively leads the delivery of HR Processes to business unit(s), developing strategies and plans that enable the operation to align to the existing and future needs of the assigned location(s); to include organizational restructures, growth plans, and reductions.
• Guide and coach supervisors and managers on how to appropriately manage and resolve complex HR issues (e.g., performance management and total rewards).
• Manages and resolves complex employee relations by conducting effective, thorough, and objective investigations through to closure with detailed and appropriate documentation.
• Maintains knowledge of critical employment requirements related to day-to-day management of employees, such as FLSA, Federal I-9 and E-Verify, ADAA, HIPPA, FCRA etc. and ensures assigned business units stay within compliance.
• Partners with centers of excellence and operational partners in the daily management of Qualfon employees
• Responsible for ensuring the execution of proper Onboarding and Offboarding activities for employees in assigned location(s).
• Ensures unemployment, workers compensation, and leave management practices are followed and executed in accordance with federal, state and company guidelines.
• Supports employee performance evaluation administration and manages the yearly calibration process.
• May support complex HR projects cross-functionally.
• Champions and adheres to company guidelines and policies.
• All other duties as assigned.

• Bachelor’s degree in human resources management, Business Administration, or related field preferred, or equivalent years of experience required
• Certification – Professional in Human Resources (PHR) or SHRM Senior Certified Professional (SHRM-CP) preferred
• At least 3-4 years of progressive previous Human Resources experience
• Previous experience supporting call center, warehouse, distribution, and/or high volume printing facilities highly preferred

Competencies: 

• Exceptional organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Demonstrating outstanding listening, empathy, and risk management/mitigation/avoidance tactics
• Proficient in Microsoft Office Suite or similar software.
• Ability to maintain confidential information.
• Experience with ADP and SAP SuccessFactors preferred.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.