This position will require onsite presence at our facility in the Detroit metro area. This position will also require flexible availability between the hours of 7 AM and 1 AM along with weekends.   The onsite Call Center Operations Supervisor will ensure maximum employee performance, through effective coaching and motivational skills. This individual will supervise an assigned team of Call Center advocates to achieve maximum results and ensure all expectations are met and/or exceeded. This role will require timely employee reviews, along with ownership and responsibility for assigned work.

Our Mission: Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. - Further your education and earn a college degree through our Qualfon University scholarship program - FREE access to personal and professional support through the Qualfon Care Coaches’ program - Medical, dental benefits, vision, and life & accident insurance for full-time employees - Competitive wages - Paid time off - We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission &...

The Client Service Specialist is responsible for routing materials and facilitating approvals across various departments within Dialog Direct, a Qualfon company. In addition, the Specialist serves as a key point of communication within their respective working teams. They are involved in a project from start to finish, helping wherever possible to meet the needs of the team and Client.   This position is responsible for coordination and is directly responsible for...

Qualfon is seeking experienced Call Center Professionals who aspire to obtain an Insurance License (Personal Lines or Property & Casualty). This opportunity is part of our esteemed Pre-Licensing Training Program. Participants will receive compensation at a rate of $18 per hour during the Pre-Licensing training period. Upon successful completion of the program and passing the State Exam, candidates will be offered a full-time position as a Licensed Insurance Professional, with a pay rate of $22.50 per hour. The role is customer service focused.   Training...

Must live in the State of Florida**   Our Qualfon Mission   Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.

Must live in the State of Texas**     Our Qualfon Mission   Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.

Must live in the State of Texas** Licensed Insurance Agent - Customer Service – Property and Casualty or Personal Lines   Qualfon is hiring Licensed Property and Casualty or Personal Lines Insurance Customer Service Representatives to field inbound communication from our client’s members. The focus of this position is to provide outstanding support to existing members; this is not a sales-based role and there is no cold calling.

Job description Qualfon is hiring Deposit Services Specialists to field inbound communication from our client’s members regarding their Banking needs. The focus of this position is to provide outstanding support to existing members. The ideal candidate has professional communication and strong computer skills with a passion for providing first call resolution to their customers.   Hourly pay rate – $20/hr This position is located onsite at our Headquarters in Highland...

Qualfon is hiring Credit Card Customer Service Representative to field inbound communication from our client’s members regarding their credit card needs. The focus of this position is to provide outstanding support to existing members. The ideal candidate has professional communication and strong computer skills with a passion for providing first call resolution to their customers.   Hourly pay rate – $20/hr This position is located onsite at our Headquarters in Highland Park, MI.

This position is responsible for maintaining and expanding relationships with existing customers. The onsite Account Manager (AM) assists in managing the customer account plan/budget, and communicating the needs and expectations of our customers. The AM understands Dialog Direct (a Qualfon company) competencies, ensures client satisfaction, understands the client’s strategic direction, and how the Company can best continue to support the developed relationship. This position must confidently present solutions and resolutions to potential business concerns or issues. The AM may be involved with contract negotiations and State of the Business meetings with Executive management. 

Are you a go-getter with a passion making things happen? Do you thrive in a fast-paced, high-energy environment where you efforts change directly into earnings? If so, we want YOU on our team! Our Qualfon Mission Qualfon’ s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. What We Offer - All team members can further their education and earn a college degree through Qualfon University - Our fantastic team members and...

Must live in the State of California**   Our Qualfon Mission Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. What We Offer: - All team members can further their education and earn a college degree through Qualfon University - Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values - Team members have FREE access to personal and professional support through our care coaches. - Set schedules majority of shifts are between 32- 35 hours per...